Click here to download a printable version of the eMobileRoaming Quick Guide

Setting Up Your Phone

Note : This section pertains to customers who purchased only a SIM card and wish to install it in their own phone model. If you have purchased a eMobileRoaming phone, your phone is already set up and you can skip to the “Placing Calls” section below.

Important your phone must be unlocked and be able to access the GSM frequencies in the countries you’re visiting. Check our website or call our Help Line for more information.

1. Install the SIM card as per your phone’s instructions.
2. Turn on your phone.
3. In less than 2 minutes, it will automatically register with the local GSM network and activate your service. That’s all!This happens each time you turn on the phone.

Using your phone
Turn on your phone and you will see a Profile selection menu (Global, USA and Prime).
Always select the “Global” Profile, even when in the USA.

Exception for Italy:
If you are in Italy choose the “Prime” Profile and you must use the TIM network.

Troubleshooting : If your phone does not connect to a network after two minutes, try re-installing the SIM card and restarting the phone. If it still doesn’t work (or reception is poor), you will need to manually select a local network. Consult your phone’s instruction booklet.

Placing Calls

1. Dial the complete international number (International Prefix, country code, area code and local number), for example dial 27 21 123 4567 or 1.212.555.4444 to call North America or 44.207.555.5555 to call the UK).
2. Press the SEND key and within 10 seconds your phone will ring, signaling that the call is ready to be put through.
3. Press SEND again and your phone will ring the requested party.

Many handsets require an extended dialing format:
Dial * CountryCode AreaCode PhoneNumber #
(including the STAR and the POUND)

Receiving Calls

Answer the phone exactly the way you normally do.

Voice Mail

Voicemail is automatically enabled on your account. An inbound caller will be directed to
voicemail if you don’t answer within 30 seconds or if your phone is switched off. You will be
sent a text message indicating the presence of each voicemail.
To retrieve voicemail:
Dial *121#
To control voicemail, you have these options,
Dial:
*121# Access messages (plays in the order of last received)
*122# Turns voicemail on
*122xx# Sets the time interval before voicemail starts
(Example: *12245# Sets if no answer, voicemail begins after 45 seconds)
*123# Turn voicemail off
*125# Check voicemail settings

Checking Airtime Balance

Dial *187# and then press SEND

Text messaging (SMS)

Sending Text messages

Dial 00+Country Code+Area Code +Phone Number

For example:

• When sending and SMS to another eMobileRoaming phone, simply dial  44…… number. For example: 44345656775 .
• When sending an SMS to another cell phone with a North American number, dial 001 plus area code plus number.
• When sending an SMS to an international number, dial country code plus number. Example: 44 (country code) 693 (area code) 4546677 (phone number).

Receiving Text messages

eMobileRoaming SMS service is processed by state-of -the-art servers located overseas. 

If you are receiving an SMS from a North American mobile phone it must be sent in this format:01144......

If you  are receiving an SMS from any other country the format is 0044.....

Incoming SMS is free everywhere you roam with eMobileRoaming.

Did You Know?

1. You can have your incoming calls to your landline or cellular phone forwarded to your eMobileRoaming phone. Contact your service provider for more details.
2. You can test that your phone is working by calling your eMobileRoaming phone number from any landline. If your phone rings within 10 seconds, you know it’s working. (Please note that there is no charge until you answer the call)