When you make a call when you are traveling abroad, you are charged by the local carrier where you are visiting as well as by your own "home" service provider. For example, roaming calls made in the UK by a visiting South African using a South African cell phone account incur two charges, the first by the local UK company, the second by the South African cellular company. This adds up to a lot of money.
What kind of savings can I get with eMobileRoaming?
The discounts can be up to 90% off regular roaming charges.
How does eMobileRoaming charge so much less?
eMobileRoaming has negotiated competitive rates with carriers in over 200 countries and regions. In addition, we have a unique call processing technology called Seamless Call-Connect™. The result is deeply discounted roaming rates.
Do these kinds of savings apply to all countries?
For technical reasons, there are a few countries where we cannot obtain the same kinds of savings.
Click here for rates in each country.
How many countries can I use my eMobileRoaming SIM card in?
We use the GSM platform, which is the world’s leading mobile network. Currently, eMobileRoaming can be used in over 200 countries and we are regularly adding more.
Click here for a list of countries that eMobileRoaming can be used in.
What do I have to buy to get these reduced charges?
We have the following two options:
Purchase a SIM card that you insert in your unlocked GSM mobile phone. (Note: If your mobile phone is from a North American carrier, it is probably locked). You get $10, $50 or $100 free airtime, depending on the sim package you choose. There are no set-up charges, no contracts. You just pay for your airtime.
We also have a DUUAL Phone/Sim Package available for $119, with $10 free airtime. This phone can accommodate 2 sim cards simultaneously. To gets more specifications on the phone, refer to Package page.
Do I need to sign a contract or pay monthly fees?
No. eMobileRoaming lets you purchase airtime as you need it. If you don’t make calls, you don’t get charged.
What is a locked phone?
Mobile carriers (mostly in North America) program or ‘lock’ their phones so that, among other things, the phones can only use a SIM card supplied by that particular carrier.
What types of phones does eMobileRoaming sell?
We offer a unlocked triband phone, but a quadband phone will be available soon .
What are triband and quadband phones?
These phones are ideal for international travel, because they can connect to 3 or 4 of the transmission frequencies currently used worldwide by the GSM network.
Click here to see the frequencies used by each country.
eMobileRoaming SIM cards can be ordered online. Just follow the simple instructions and your SIM card or phone will be shipped out in 3-4 business days.
Are there other companies that also offer inexpensive roaming charges?
Yes, there are companies offering prepaid SIM cards for specific countries.
The problem is that usually you can’t top up minutes online or by phone, your unused minutes expire after a certain amount of time and every country you visit needs a new SIM card and a new phone number.
How can I be sure I won’t get a bad connection?
eMobileRoaming only secures roaming agreements with Tier 1 carriers to ensure flawless connections and no dropped calls.
What are the advantages of using eMobileRoaming?
You save money on roaming charges.
You can top up minutes online or by phone.
You have the option to have minutes added automatically (with a pre-approved credit card) when your balance is low.
You receive one local phone number which can be used throughout the world.
You have the option of having your local calls forwarded to this number. (Your local provider may charge for this.)
You can purchase additional phone numbers for your SIM card so you can, for example, obtain local phone numbers for the countries you visit.
How do I install my eMobileRoaming SIM card?
Follow your phone’s instructions for inserting SIM cards. If you purchased a eMobileRoaming package, your SIM will be pre-installed.
How do I activate the eMobileRoaming SIM card?
Once you’ve installed your SIM card,or if you’ve purchased a phone with a pre-installed eMobileRoaming SIM card, just turn the phone on. In less than 2 minutes, the phone will automatically register with the local GSM network and activate your service. That’s all. This happens each time you turn on the phone.
How do I unlock my mobile phone in order to use my SIM card?
Chances are, if you live in North America, that the company that you bought your mobile phone from has locked it to only accept its own SIM cards. You need to contact them or find an independent resource to do this – almost invariably for a fee.
Can all mobile phones be unlocked?
No. If your mobile provider does not use the GSM network, your mobile phone does not use a SIM card and is incompatible with our service.
How do I receive calls?
Exactly the way you normally do.
How do I place calls?
You must dial the complete international number (international prefix, country code, area code and local number) for example, +27 21 123 4567 or 001.212.555.4444 to call North America or 001.44.207.555.5555 to call the UK). You must include an access code like 00, 011, or +.
Press the SEND key and within several seconds your phone will ring signaling that the call is ready to be connected. Press SEND again and your call will be connected.
Why do I have to wait several seconds and why does my phone ring?
Our unique Seamless Call-Connect™ takes a few extra seconds……to create significant savings for you.
What if nothing happens after I install the eMobileRoaming SIM card?
Usually this means that the SIM card is not installed properly
Re-insert the SIM card and then restart your phone. If that doesn’t work, contact eMobileRoaming support at support@emobileroaming.com
What is the eMobileRoaming Help Line?
The Help Line provides live assistance 24/7 .You can reach the eMobileRoaming Help Line by dialing 0861 366 2435 if you are in South Africa, or +27 (12) 685-1052 from elsewhere.
I am having difficulties connecting or I am having reception problems?
This is usually a problem with the local network and you will need to change networks. Your phone will have a menu option to do this manually. Consult your phone’s instruction booklet.
My SIM card doesn’t seem to be working in my mobile phone?
First, remove and reinsert the SIM card and then restart your phone. If you’ve installed it correctly, there is a small chance that your phone requires a few extra steps. Call our Help Line.
I have an older mobile phone, is that a problem?
It’s not ideal. It may not automatically activate the eMobileRoaming SIM card. You’ll need to go into your phone’s menu. Please note: Your phone must be Java enabled to be compatible with our service.
I can’t activate my eMobileRoaming SIM card?
Check if your phone is unlocked.
You may not have enough airtime left in your account. Check your balance.
There’s a small chance that you may be in a country not yet serviced by eMobileRoaming. Click here before you travel, for a list of areas where we have partnerships.
Can I forward my local calls to my eMobileRoaming mobile phone?
Yes. Check with your provider to see if there is a charge for forwarding calls. (Note that calls to your number will still be treated as a local incoming call.)
Do you offer Caller ID?
Yes, at no extra charge. Your outgoing calls also have ID displayed so you can be identified.
Do I have voice mail when I use eMobileRoaming?
Yes. And accessing voice mail is also less expensive then regular airtime minutes. Check here for a list of VM access rates in each country.
How do I set up my voice mail?
To set up your voice mail, dial 0032486191996 from your eMobileRoaming phone.
How do I access my voice mail?
Dial 0032486191996 and enter your password.
Can I personalize my voice mail message?
Yes. Just follow the instructions once you are in your voice mail. Listen to the menu for other handy options.
How do I know what I’ve spent or what my balance is?
Yes, if it is inactive for 6 months. To keep it active you just need to make one call (for about 2 minutes) every 10 months. Or pay a $23.95 reactivation fee. In some instances accounts that are not in use for an extended period of time cannot be reactivated.
Do I pay for the 10 seconds that it takes to process my call?
Yes. You start paying from the moment you start the call (by pressing SEND).
Am I charged by the minute or by some other unit?
Airtime is billed in 60/60.
What’s my local number?
Your local number is the phone number that is assigned to your SIM/phone.
Can I send and receive SMS text messages?
Yes. In fact incoming text messages are free anywhere eMobileRoaming has agreements. Outgoing text messaging is based on local rates. Click here for a list of SMS rates in each country. Note that, for technical reasons, you will need a separate phone number to receive text messages. That number is included in your SIM card package.
No. Before you travel, you should prepare a list of important non-Toll free numbers eg, for your bank.
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What do I do when I come to a new country?
In most cases, nothing. Your phone will automatically be registered. However, some phones will require manual registration. To do that, check your mobile phone’s instruction booklet.
Can I use the phone/SIM card for local calls?
Yes. Click here to see the local rates in each country. Please note: you must dial the full number including area code and country code for all calls.
What are the prices for a eMobileRoaming SIM card and accessories?
Check the Product tab on our website for a list of prices.
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